Shipping policy

Elite Concrete Equipment and Supply - Shipping Policy

At Elite Concrete Equipment and Supply, we are committed to delivering your concrete equipment and supplies efficiently and reliably. Please review our shipping policy below for important information regarding our shipping methods, costs, and delivery procedures.

1. Shipping Methods and Carriers:

We utilize a variety of shipping methods to best suit the size and weight of your order:

  • Ground Freight: For larger and heavier equipment, including but not limited to power trowels, concrete screeds, and larger quantities of supplies, we primarily use reputable ground freight carriers. 

  • Small Parcel Carriers: For smaller items such as hand tools, accessories, and smaller quantities of supplies, we typically ship via established small parcel carriers like UPS and FedEx.

  • Expedited Shipping: In certain circumstances, expedited shipping options may be available at an additional cost. Please contact our customer service team at (470) 524-4404 or Support@eliteconcretesupply.com  to inquire about expedited shipping for your specific order.

2. Shipping Costs:

Shipping costs are calculated based on several factors, including:

  • Weight and Dimensions of the Items: Heavier and larger items will naturally incur higher shipping costs.

  • Destination: Shipping costs vary depending on the delivery location.

  • Order Value: We may offer free shipping on orders exceeding a specified value. Please check our website or current promotions for details.

  • Additional Fees: The following additional fees may apply:

    • Lift Gate Service: If your delivery location does not have a loading dock and the equipment requires a lift gate for unloading, an additional fee will be applied. Please indicate if you require lift gate service during checkout or when placing your order.

    • Residential Delivery: Deliveries to residential addresses may incur a surcharge.

    • Remote Area Surcharges: Deliveries to remote or less accessible areas may be subject to additional surcharges as imposed by our carriers.

You will be able to view an estimated shipping cost during the checkout process before finalizing your order. For large freight shipments, a more accurate shipping quote may be provided after your order is processed and we have obtained a quote from our freight carriers. We will contact you for approval of the final freight charges before shipment.

3. Processing Time:

We strive to process and prepare your order for shipment as quickly as possible. Our typical processing time is 1-3 business days from the time your order is placed and payment is confirmed. Please note that processing times may vary depending on product availability and order complexity.

4. Shipping Time:

Shipping times will vary depending on the shipping method selected and the destination of your order. Estimated delivery times are provided by our carriers and are not guaranteed by Elite Concrete Equipment and Supply. Once your order has shipped, you will receive a tracking number via email to monitor the progress of your delivery.

5. Delivery Procedures:

  • Inspection Upon Arrival: It is the customer's responsibility to thoroughly inspect all packages for any signs of damage (e.g., dents, tears, punctures) upon delivery before signing for the shipment.

  • Damaged Shipments: If you notice any damage upon delivery, please:

    • Note the damage on the delivery receipt before signing.

    • Take clear photos of the damaged packaging and the damaged items.

    • Contact our customer service team immediately at (470) 524-4404 or Support@eliteconcretesupply.com with details and photos.

  • Unloading Large Equipment: For large equipment shipped via freight, the customer is typically responsible for unloading the equipment from the delivery truck unless lift gate service was requested and paid for. Please ensure you have the necessary equipment and personnel to safely unload your delivery.

6. Shipping Restrictions:

  • Currently, we primarily ship within the contiguous United States. We do not currently offer international shipping.

  • Certain oversized or hazardous materials may have specific shipping restrictions. Please contact us if you have questions about the shipping of specific items.

7. Order Tracking:

Once your order has shipped, you will receive an email notification containing your tracking number and instructions on how to track your shipment directly with the carrier.  

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at (470) 524-4404 or Support@eliteconcretesupply.com.  

Thank you for choosing Elite Concrete Equipment and Supply!