Refund policy

Elite Concrete Equipment and Supply - Return Policy

At Elite Concrete Equipment and Supply, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.  

1. Return Window:

You may request a return for eligible items within 30 days from the date of delivery.

2. Eligible Items for Return:

To be eligible for a return, items must meet the following conditions:

  • Unused and in New Condition: The item must be unused, undamaged, and in the same new condition as when you received it.

  • Original Packaging: The item must be returned in its complete original packaging, including all original components, accessories, manuals, and documentation.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or invoice.

The following items are NOT eligible for return:

  • Custom-Made or Special-Order Items: Products that have been specifically manufactured or ordered to your unique specifications cannot be returned.

  • Consumables (Once Opened): Items such as concrete chemicals, sealers, and other consumable materials are non-returnable once the original packaging has been opened or used.

  • Used Equipment: Unless explicitly stated otherwise at the time of purchase, used equipment is typically sold "as-is" and is not eligible for return. Please refer to the specific warranty or return terms provided for used equipment.

3. Reasons for Return:

  • Defective Product: If you believe you have received a defective product, please contact our customer service team immediately. We will assess the issue and provide instructions for return, repair, or replacement.

  • Incorrect Item Shipped: If we have shipped you the wrong item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item at our expense.  

  • Customer Changed Mind (Subject to Conditions): Returns due to a change of mind may be accepted at our discretion and may be subject to a restocking fee (see section 6). The customer will be responsible for return shipping costs in these cases.


4. Return Process:

To initiate a return, please follow these steps:

  • Contact Customer Service: Within the applicable return window, contact our customer service team at (470) 524-4404 or Support@eliteconcretesupply.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the item(s) you wish to return, and the reason for the return.  

  • Receive RMA Instructions: Our customer service team will provide you with an RMA number and detailed instructions on how to package and ship your return.

  • Package Your Return: Securely package the item(s) in their original packaging, including all components and documentation. Clearly write the RMA number on the outside of the package.

  • Ship Your Return: Ship the package to the address provided by our customer service team. For returns not due to our error (e.g., change of mind), you will be responsible for the return shipping costs and ensuring the item is adequately insured for its value. We recommend using a trackable shipping method.

5. Refund or Exchange Options:

Upon receiving and inspecting your returned item(s), we will notify you of the status of your return.

  • Refunds: If your return is approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear in your account. Original shipping charges are non-refundable unless the return is due to our error (defective product or incorrect item shipped).  

  • Exchanges: If you requested an exchange and the item is in stock, we will ship the replacement item to you once the returned item is received and approved. You will be responsible for any price differences and additional shipping charges for the exchanged item, unless the exchange is due to our error.

  • Store Credit: In some cases, we may offer store credit as an alternative to a refund or exchange.

6. Restocking Fees:

A restocking fee of 10%] may be applied to returns due to customer error or change of mind. The restocking fee helps cover the costs associated with processing the return and restocking the item.

7. Damaged or Incorrect Shipments:

If you received a damaged or incorrect item, please contact our customer service team immediately (within 7 days of delivery) with photos of the damage or the incorrect item. We will work quickly to resolve the issue by arranging for a replacement shipment or issuing a full refund, including any shipping costs.

Elite Concrete Equipment and Supply reserves the right to refuse any return that does not meet the requirements outlined in this policy.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at (470) 524-4404 or Support@eliteconcretesupply.com.  

Thank you for your understanding and for choosing Elite Concrete Equipment and Supply!